Securus Technologies Redefining Inmate Communications

Securus Technologies is one of the largest service providers of communication solutions in the law enforcement and correctional market in North America. The firm specializes in the provision high-quality communications software and platforms to over 3450 law enforcement and correctional facilities across North America.

 

Securus Technology currently serves more than 1.2 million inmates, connecting them with their friends and family members. This is done through the provision of detainee communications, biometric analysis, and parolee tracking, as well as communication and information management.

 

The firm was established in 2004 when H.I.G Capital acquired the shares for two corrections market companies, Evercom and T-Netix. This means that the firm has over thirty years of experience because even though it existed as a separate entity, the goals and objectives are the same.

 

Securus Technologies is now under the control of Abry Partners and has continued to acquire other firms that contribute to its overall goal to become an industry leader. Such companies include Archonix Systems, DirectHit Systems, Guarded Exchange, Primonics, Satellite Tracking of People, Telarus, among others.

 

In 2015, Securus Technologies earned the highest rating of A+ from the Better Business Bureau as well as formal accreditation. This accreditation goes an extra step in asserting the firm’s dominance as a leading supplier of criminal justice technology solutions.

 

The industrial recognition means that Securus has worked in conjunction with the BBB to offer and maintain the highest standards of transparency and accountability, safeguarding client privacy, responsiveness, and building long-term client relationships through honesty, trust, and integrity.

 

By implementing these standards, Securus Technologies aims at using its clients to solve and prevent crime. This is ascertained based on the customer feedback and quality of service.

 

The primary objective of Securus Technologies is to set high industry standards by enhancing customer service because this directly affects the implementation of BBB standards. The firm serves more than 25 million family members and friends with its top of the line in-house call center. It is equipped with 220 customer service agents at a time, and operating 24/7 throughout the whole year.

 

The firm is a leading innovator with over 140 patents and many more research projects.

Securus Technologies Makes Christmas Special For Correction Inmates

As the market continues to grow, the need for providing technology related products and services has increased accordingly. One of the technology needs that many correction facilities have in the corrections market is communications. There are literally thousands of inmates in corrections facilities across the country who want to call family and friends.

 

For the technology related communication products and services that are needed by inmates, there are a variety of technology solutions. Many inmates use phones that are designed to allow inmates to call family and friends. Many of these types of phones come prepaid so that the inmates know exactly how much time is allowed on the phones,

 

While these types of phones provide inmates with the ability to call and talk to family, there are times when inmates want to see family. Since the inmates are in a correction facility, it is not possible for the inmates to leave to go visit family, so the family must come to visit the inmates. This is not something that can be done on a regular basis for a variety of reasons, but an occasionally visit is done by many families.

 

During holidays, there are a lot of inmates who want to actually see family. At holiday time, seeing family is special. In particular, Christmas is a time that many inmates want to be close to family. Normal phone calls do not provide the closeness that inmate’s desire. As an option, Securus Technologies is providing inmates the use of its video visitation technology.

 

The technology allows inmates to communicate with family using video and audio. This gives inmates the chance to see and talk to family in real time. It is close to a real life face to face conversation. The technology will give inmates the chance to share in the Christmas experience with family and friends this year.

 

I think that the video visitation technology provided by Securus technologies is a great way for inmates to see and talk to family during this Christmas holiday season. Inmates have the chance to actually see what is happening during Christmas. From the Christmas tree to the family opening presents, inmates can experience the joy of Christmas.

 

Securus in Technologies is a technology company that offers an array of technology products and services.