Securus Technologies is one of the largest service providers of communication solutions in the law enforcement and correctional market in North America. The firm specializes in the provision high-quality communications software and platforms to over 3450 law enforcement and correctional facilities across North America.
Securus Technology currently serves more than 1.2 million inmates, connecting them with their friends and family members. This is done through the provision of detainee communications, biometric analysis, and parolee tracking, as well as communication and information management.
The firm was established in 2004 when H.I.G Capital acquired the shares for two corrections market companies, Evercom and T-Netix. This means that the firm has over thirty years of experience because even though it existed as a separate entity, the goals and objectives are the same.
Securus Technologies is now under the control of Abry Partners and has continued to acquire other firms that contribute to its overall goal to become an industry leader. Such companies include Archonix Systems, DirectHit Systems, Guarded Exchange, Primonics, Satellite Tracking of People, Telarus, among others.
In 2015, Securus Technologies earned the highest rating of A+ from the Better Business Bureau as well as formal accreditation. This accreditation goes an extra step in asserting the firm’s dominance as a leading supplier of criminal justice technology solutions.
The industrial recognition means that Securus has worked in conjunction with the BBB to offer and maintain the highest standards of transparency and accountability, safeguarding client privacy, responsiveness, and building long-term client relationships through honesty, trust, and integrity.
By implementing these standards, Securus Technologies aims at using its clients to solve and prevent crime. This is ascertained based on the customer feedback and quality of service.
The primary objective of Securus Technologies is to set high industry standards by enhancing customer service because this directly affects the implementation of BBB standards. The firm serves more than 25 million family members and friends with its top of the line in-house call center. It is equipped with 220 customer service agents at a time, and operating 24/7 throughout the whole year.
The firm is a leading innovator with over 140 patents and many more research projects.